Thank you for choosing our products! We understand that sometimes things don't work out, we're happy to offer returns or exchanges within 28 days of purchase. To initiate a return or exchange, please contact our customer service team via Email: BarnseyScentedDelights@mail.com. Please note that all returned items must be in their original packaging and in new, unused condition. Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned item. Please note that P&P is at the buyer's cost to return.